We seem to be getting them at least inside of that lead time.

Where is the home?

Who did you order them though? A wholesaler? An installation company? .... If the latter, I'd imagine that the delay is more along the lines of installation scheduling than a product hold up unless something went wrong ... From what I hear everyone is pretty busy right now, not unfathomable to see a delay like that due to one reason or another. I'd just try to stay in contact with them. Delays happen, but you most certainly deserve communication

That seems long to me. Typical lead time in North East is 5-8 weeks Max for Ultimate units. I agree with homeSealed if it is an installed sale the iisue may be the availability of the installation crew.

I spoke with a Marvin dealer who said the Ultimate production ends this month, with the Next Generation Ultimate taking over production completely.

Marvin is quoting 4-5 weeks plus the time it takes the distributor to ship to your dealer. Custom color, architectural hardware and some other items may extend the lead time from Marvin. I most often see "extended" lead times being blamed on a manufacturer (unless they are legitimate) due to a cash flow issue.

Appreciate the information. We're in the northeast and I should have specified these are replacement windows with a custom color and varying sizes (including some large picture windows). Order had to have gone in around mid-march which would put this week around 12 weeks, which seems long given what I'm reading on here. Have asked our installer to follow-up. Thanks for the info.

Custom color can add 3-4 weeks.

4-5 weeks is the normal lead time. Custom color would add three weeks tops. I assume you are talking about a custom exterior color.

How much is a custom color ? % ?

Custom was interior color - we thought given the investment in the windows, and the number of them, it would present a much cleaner look to have the factory do it. Total additional cost was around 3k.

Just wanted to say thanks to all on this thread. After hearing how excessive my lead time was, I rode my installer to provide an order number so that I could verify with Marvin that the order had been placed. I was hit with dual incompetence - first with my installer, who failed to follow-up on the order, and then with the dealer, whose rep didn't know how to book a custom interior color, so he put it aside and forgot about it. The order had never been placed. I fired the installer and refuse to use that supplier, so it's back to the drawing board.

Very unusual for Marvin. Their dealers are usually meticulous. Didn't you put down a deposit? How are you getting that back?

I had a great experience with JB Sash - but that was several year's ago and was for Andersen windows, not Marvin. They knew when the next truck was planned to be coming from the factory and I quickly had a copy of the factory order and an estimated delivery date.

If your installer was sitting on a $30K deposit and didn't have a confirmed order - then I think that was where the problem was.

I went to both the JB Sash and 'the other' distributor and talked to them both. Both my installer and I preferred JB Sash. Sorry you had a bad experience - I'm sure you'll be fine with the other guys.

I feel bad for you. Others of JB Sash's customers evidently agree with you. JB Sash has terrible reviews on Yelp, and on Angie's List, 33% gave JB Sash a "D" or "F". It is really bad if a third of your clientele hated your work.

It really helps to research your contractors online - while there are always a few unfairly disgruntled customers (even the very best contractors will have one or two bad reviews), when you see a pattern of bad reviews, you should go elsewhere.

Happy ending to this story and I type this as the painters complete the last of the trim - we're finished and the windows look great. We went back to the drawing board and considered Anderson Woodwright, Pella and Marvin and ended up back at the Marvin Ultimate replacements. We were concerned about glass loss in replacement windows, but our installer simply reduced the size of the muntins by 1/8" and you can't even tell. One tip we picked up and wanted to share for anyone in a state that has a sales tax holiday - place your order then as windows are counted as individual items (and almost all were under the ~$2,000 tax free cap) so your savings can be significant - in our case over $7k. Thanks to those on this board for all your help provided throughout the process.

Great to hear a happy ending renotime!

Regarding the sales tax, I assume that you purchased the windows directly and employed someone to install them? I only ask to clarify for other readers, as those that purchase windows "installed", should not be paying sales tax on a capital improvement. The sales tax is paid by the party buying the windows, not an "installed window".

Effectively it's the same either way; the installer either pays the tax upon purchase and passes it along to you, or uses their exemption and collects at the end. We had both direct purchase quotes and purchase+installation quotes, both reached out a few days prior to the sales tax holiday and offered effectively the same dollar reduction in their quotes.