Carriage House Custom Homes & Interiors, Inc.

We just finished an entire kitchen / main family room remodel. Carriage House was the installer / designer for all the cabinets. We would NEVER recommend Carriage House to anyone we know. We have built 2 custom homes, 1 semi custom homes and completed 2 renovations at the time of this review. Our experience with Carriage House was the worst experience we've had with any contractor we've used in all the projects we've done. To summarize our complaints, I would say the most frustrating thing has been the premium price point we paid to have design issues, install issues, timeline delays (that’s a huge one), and just the sheer amount of punch list items. And then fighting to get them to give in and back their product and install has been frustrating. ISSUES: 1: Timeline - we were told the project would be 1-2 weeks. We didn't complete the project for nearly 5 months. There were install issues, pieces that were ordered wrong, missing handles, etc etc. Getting Carriage House to come out was always a challenge. They would come after a couple weeks only to realize they forgot something they needed or mess something else up that would need to fix 2 weeks later again. It was painstakingly slow with only one installer for a very large and high end install. A crew of 2-3 installers could have done this project significantly faster. 2. Design issues - the head designer did a poor job pointing details out that we might not like or be aware of in the designs. In the end, carriage house replaced / fixed many issues that were caused by not pointing these things out in the design phase. This caused many delays by having to re order different cabinets that were done wrong or were not explained to us in the design phase correctly. 3. Many details kept falling through the cracks unless we pointed them out. HVAC vents weren't cut out of the kick plates in our island. Restrictors weren't put on so cabinets kept hitting each other. Caulking / paint touch up wasn't done in places that seemed obvious, etc etc. 4. A countertop made of cabinet material was installed on some lower cabinets and it was a completely janky DIY look. There were random pieces of trim added to the edges to cover up gaps because the topper was measured and made to small. It looked worse than an amateur carpenter would have done. 5. The microwave installed with a very uneven janky cut below the microwave that was completely obvious and unprofessional. This wasn't fixed until we complained over and over about how bad it looked. Our ice maker was 15" and the hole they made was 18". They didn't figure out how to build it in so it wouldn't move around after install. This hole should have been 15" to avoid that problem. Specs were provided for the ice maker but they didn't make it accordingly. 6. Our punch list just got longer and longer after every visit and they would send the one single installer each time. He would be in our kitchen 8 hours a day each time he came and get a couple things done.

Their experience and product knowledge are unmatched. If you want excellent service and attention to detail go by and see Sharon and her team!

Sharon gives 110% to her projects and truly and genuinely cares about her clients. I had the privilege of working with Sharon both as a supplier (Sub-Zero and Wolf appliances) as well as serving as an officer of the National Kitchen and Bath Association. Sharon served as the President of the local chapter and made significant contributions to aid and assist many in the kitchen and bath industry. You will enjoy working with her in either your remodeling or new construction project!

I had (2) 1968 avocado green bathrooms in my classic Florida home. Sharon listened to all my requests and designed very functional and beautiful bathrooms. She took me to chose all the materials and Waine made some modifications to the bathrooms to made them more efficient. We were so pleased with the quality of the workmanship. My 80+ yr old mom lives in the house and talking with her, Waine had the patience of a saint! We are so pleased with the 'spa like' look and feel of the bathrooms and showers. We couldn't be happier. Lisa & Mom Marilyn

I am the Medallion Cabinetry representative that calls on the locally. They have been a long term client of Medallion and represent the product extremely well. Their knowlege of the products, as well as their advanced design capabilities, make them an ideal partner. They will go to extremes to make sure their customer is happy. Mike PItt

We gutted a small 1980's bathroom and used the now owner's of Carriage House Custom Homes & Interiors for the cabinets and countertops. They were of great help and so much fun to work with.

I highly recommend Carriage House Custom Homes & Interiors. Their attention to detail coupled with their integrity is a winning combination. They do quality work and their experience, knowledge, and attention to detail assure that your project will be successful.

"Carriage House Custom Homes" is a much needed and valued addition to our community in Franklin, TN. "Carriage House" is reliable and trustworthy - providing quality work and materials. The owners and employees are a joy to deal with and extremely knowledgable. I would highly recommend them for all your remodeling projects!

Carriage House Custom Homes & interiors is the company you have been hoping to find as you begin your remodeling. Wayne and Sharon are delightful, helpful, knowledgeable and true professionals when it comes to designing your space to meet both your budget and the dreams you have for your home. I appreciate their willingness to listen to me and incorporate my ideas while also offering their own ideas based on many years' experience and understanding of the industry and trends. I felt my best interest was at the core of every decision Wayne and Sharon made throughout the design process. And they truly understand how important it is to get in and out of your home quickly and with as little mess as possible. They are a joy to work with!

Had the pleasure of consulting with Sharon Hicks, owner of Carriage House Custom Homes & Interiors, in regards to renovating my kitchen. She was extremely informative and it was a pleasant experience. I look forward to working with her and her company on the remodeling of my outdated kitchen! So excited to have found this company who obviously has passion and takes pride in what they do! Lori Norwich

Sharon Hicks is the ultimate professional and very talented a true perfectionist and an eye for detail. I have worked with Sharon on several projects. You get it all with Sharon.

I am so grateful to Sharon and Waine Hicks for giving me the kitchen of my dreams! I was dreading the remodel but with her guidance Throughout the entire project, the remodel was so easy. We got the best prices for really high quality products. We love our kitchen so much. Thank you so much for your selections and style! I now have a great place to cook...if I ever decide to!