Eddy's Flooring America

If I could leave 0 stars I would. From the very beginning this process has been a disaster with Eddys Flooring America. We ordered the flooring materials in December 2020 for my new how that we would be moving into in January 2021. Eddy assured us that it would only take a few days to get the materials and there would not be any issues for installation. When we moved Eddy had not even ordered the materials yet. After two weeks the flooring was finally in and we were able to get started. The first installation went pretty smooth, or so I thought, but afterwords the transition piece and the boards around it were beginning to unlock due to the floor being not leveled between the kitchen and dining room. The amount to times I had to call in order for someone to fix this mistake was astronomical. I could never get a straight answer and at first Eddy told me that I had left over materials that they could use but quickly changed his response and said that there was none left. This resulted in waiting for another box to be ordered. After a month I called almost everyday to try and get someone to tell me where my order was, for Eddy to call me back, or figure out an installation date. At one point the receptionist screamed at me and told me that I needed to speak to Eddy directly and hung up on me. I couldn’t believe it. In tears I finally was able to get Eddys cell phone number, to which he never apologized for the horrible customer service, or for taking so long to get back to me. We set up a day for this issue to be resolved and no one showed up during the scheduled time. I called them and was told that the installer got held up at another job. We rescheduled for two days later. Once again no one showed up and stated that they “tried calling me”. However I had no missed calls and had service the entire time. A third date was scheduled and this time the installer put in a similar but different floor that was not the one that we had ordered. The installer even hid a white piece of flooring under my refrigerator. My floor is gray. After further examination I noticed they they tried to hide their bad cuts with heavy caulking and quarter rounds. Obviously I did not want to be stuck with a floor that might cause problems down the road. Eddy was hesitant to believe what I was saying about the wrong flooring being installed and I had offered to show him pictures or for him to come look himself. He refused. So yet again another box had to be ordered. Finally after a few weeks the box came in. The same installer came and apologized and claimed that “he was only doing what he was told to do”. I couldn’t even believe it. Finally, after SIX MONTHS of headaches, tears, and tons of phone calls the job is done. I would never recommend this place to anyone ever. There are other local places that will treat their customers with respect.

BUYERS BEWARE!!! Eddy's Flooring America and owner Howie Stein are BEYOND TERRIBLE! We gave them a $25,000[sic] deposit on Dec. 2, 2019. Now more than 8 MONTHS later Eddy's has not finished the tile portion of the job. We were forced to pay $1,554 more for tile materials when Eddy's could not afford to pay the bills and they are refusing to reimburse us for these added expenses. Then came the hardwood floor fiasco. We were forced to pay $14,000 for materials when Eddy's could not afford to pay the bill then we had to find, hire and pay another contractor several thousand dollars more to do the installation. What happened to our $25,000 deposit? For the past eight months we have heard one flimsy excuse after another. Endured one broken promise after another. One mistake after another. Mis-measurement after mis-measurement. One missed appointment after another. One.. BUYERS BEWARE! EDDY'S FLOORING AMERICA IS BEYOND TERRIBLE! ZERO STARS FOR EDDY'S FLOORING AMERICA!

This was the craziest and more horrible service I have ever encountered. We put in an order in the middle of December 2019. Before you start thinking "Covid"; this carpet was to be installed in 4-6 weeks. Putting us at end of January. No communication, excuses and broken promises is all that has happened over the last 6 1/2 months. Still not finished and installed! Then they have the audacity to send me an invoice of how much I still owe (on the part that they have not finished). I am done with them. We don't even want the carpet anymore. The amount of time and energy have spent on this for over half a year is ridiculous. I urge everyone to stay away from Eddy's Flooring!! Save your precious time, money and energy!

When we bought our new office building, Eddy's installed the carpeting. They are professional, on schedule & very competitive. They have also installed many carpets in my house. I've known Eddy & Howie for years, top notch people & company. I wouldn't go anywhere else.

I am a builder in Shrewsbury, Ma. and have used Eddy's on many projects over the years. Always "Top Notch" Ed Muntz

Could have, should have been better. Not responsive to inquiry,... a few surprises on installation. You get what you pay for.