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About Us
Emtek® is dedicated to bringing interesting, well made hardware back into American homes. We strive to provide a broad range of products that provide both superior performance and compelling design. The Emtek product line includes electronic digital door locks, entrysets, knob & lever, key in locks, door hardware, cabinet hardware, bath hardware, hinges, multi point locks, and door accessories.
Services Provided
Door hardware including entrysets, passage and privacy, cabinet, and accessories.
Awards
Platinum, Gold, and Silver award winner from the Design Journal ADEX awards.
Category
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Business Details
Business Name
Emtek
Phone Number
(800) 356-2741
Website
Address
City of Industry, CA 91744
Followers
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Credentials
1 Houzz Badge
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10 Reviews for Emtek
Newest first
Jessica E.
Average rating: 1 out of 5 stars
My suggestions for Emtek
1. Don’t sell hardware products that have a finish that wears off within a year to a few years (shouldn’t this hardware last at least 5-7 years?)
2. Do more quality testing of the products with various cleaning products and water exposure
3. Test the locking mechanisms of samples more often and improve the quality of any cheap parts
4. Have reasonable goals for your workers in your factories (which would probably improve quality and reduce errors)
5. Focus on offering products that tend to be highly favorable for your customers, and don’t keep selling products that are frequently returned or that customers have issues with
6. Review your data and do research (such as surveys or questionnaires) with your customers / potential customers
Thank you.
December 5, 2023
Comment from Emtek:
Hi Jessica,
I am so sorry to hear about your negative experience. Would you be willing to expand on this with more detail in a phone conversation or an email? I don't have any information about your specific circumstances or experience beyond what is included above, but I would love to understand in more detail where we might have gone wrong. Many of your suggestions, such as customer surveys and extensive product testing, are a part of our current processes, but as with anything we do, we're always looking to evolve in meaningful ways. Let me know if you'd be open to a dialogue and an opportunity to improve your experience with our brand.
I can be reached directly at inquiries@emtek.com to get something scheduled.
-Amy
I am so sorry to hear about your negative experience. Would you be willing to expand on this with more detail in a phone conversation or an email? I don't have any information about your specific circumstances or experience beyond what is included above, but I would love to understand in more detail where we might have gone wrong. Many of your suggestions, such as customer surveys and extensive product testing, are a part of our current processes, but as with anything we do, we're always looking to evolve in meaningful ways. Let me know if you'd be open to a dialogue and an opportunity to improve your experience with our brand.
I can be reached directly at inquiries@emtek.com to get something scheduled.
-Amy
Jeremy & Rachael Allen
Average rating: 1 out of 5 stars
With a 7000 sq ft home full of Emtek hardware, a keyed lock set to the garage failed with a bent latch. After calling customer service this morning. I was told to take it apart and see if I could identify the problem. If it was broken latch, the customer service rep said she'd be glad to send a new new one. After taking apart the lock and calling back in, I was told that since the unit is likely more than 2 years old, there are no parts available to send me and that I should go out and purchase a new unit. I asked for a replacement set and was told that prior to 2017, they have no parts and there was not a lifetime warranty. Emtek was purchased for our home because of a reputation of being a superior product with great service. After calling in and being given a run around about not being find old parts and then an unwillingness to send a new set, it doesn't make sense for us to purchase Emtek as a replacement.
As a business owner and owner of multiple homes, it's unfortunate to see how a simple decision to go above and beyond and take care of a long-time customer will make a customer for life, or...lose a customer for life.
July 17, 2019
Linda Mayer
Average rating: 1 out of 5 stars
Total Lack of Customer Care. We ordered the Emtek Modern Barn Door Track in a 14" length. They tell you it will be (2) 7' sections joined at the center. They do NOT tell you that when you join the sections, the mounting holes in the center will be only 14" on center, not 16". This makes anchoring the second section in the studs impossible, and requires that you install a ledger board. This was not disclosed prior to sale. When we figured out a solution - order an additional 8' section of rail and cut it so that all mounting holes can be 16" on center, EMTEK REFUSED to sell a single piece of rail separate from a kit, then asked if they could be of any further assistance. Just know that while the quality may be there, there is a flaw in their design for joining 2 pieces to make a 14' rail, and they could not care less about the customer. When I contacted our retailer, they confirmed EMTEK will not help. We are more than $700 invested, with unusable track, and seeking a solution from a different manufacturer. BE VERY CAREFUL.
June 26, 2019
Studio-JS
Average rating: 1 out of 5 stars
I specified Emtek for a project about 4 years with over 20 interior and exterior doors. Now all the exterior door handels are literally falling apart. The o-rings are mad out of plastic. I had 2 different locksmiths coming out to fix and they can't even fix it. They called Emtek to get replacement parts who replied they need to see proof of purchase. That's not what the lifetime warranty said nor is that customer service. We are switching over to another brand after we spoke to the locksmiths and a couple of door hardware specialist retail stores. Apparently quality has declined since they got sold a few years. My advise, stay away. Every door brand is now copying the others design but the quality is the difference.
June 4, 2019
Antigua Doors
Average rating: 5 out of 5 stars
Emtek is a great resource for reasonably priced hardware in a variety of architectural styles, colors, and designs. They have a quick turnaround time and have good communication and customer service.
August 18, 2017
Lynne Andujar
Average rating: 5 out of 5 stars
We installed Emtek hardware when we renovated our home 17 years ago and everything still looks brand new. The quality is fantastic, the egg-shaped style we picked is timeless, and the prices were very reasonable. I would, without hesitation, recommend Emtek products.
December 5, 2016
PINKYS Iron Doors
Average rating: 5 out of 5 stars
We absolutely love carrying Emtek products at our showroom. Our customers rave about the quality and selection! Their display holds endless combinations of locks and handles to go with our doors. Definitely recommend this company!
November 26, 2016
Design On Tap Greenville
Average rating: 5 out of 5 stars
We at Design On Tap love Emtek. They have a complete line of door hardware & cabinet hardware. Their quality stands out from all if the rest.
October 10, 2015
Agoura Sash & Door, Inc.
Average rating: 5 out of 5 stars
As a dealer of Emtek for over 25 years, we are proud to sell and install all of Emtek's hardware. There are so many options and price points for our customers. We are great partners with Emtek.
June 18, 2015
Universal Iron Doors & Hardware Inc.
Average rating: 5 out of 5 stars
We are a door manufacturing and production company, and we have been working with Emtek since 2007. We exclusively rely on Emtek for all the hardware for our iron doors. Emtek has great quality products for an affordable price. They are always prompt and responsible in all their business dealings, and always ship and deliver their products in a timely manner. The Emtek staff is always pleasant to work with, and we have had a great experience working with Emtek over the last seven years.
December 24, 2014
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What services does Emtek provide?
Emtek provides the following services: Door hardware including entrysets, passage and privacy, cabinet, and accessories.
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