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About Us
Mantels Direct is a premier online merchant specializing in standard & custom wood, stone and marble fireplace mantels, gas, gel & electric fireplaces as well as outdoor fireplaces & heaters. We offer designs spanning every taste, from classic to contemporary or simple to ornate. All of our products are made of the finest materials with the highest quality of craftsmanship. Contact one of our Design Specialists to start creating your perfect indoor or outdoor space today.
Areas Served
Florence, United States
Awards
Internet Retailer Top 500 (2009-2012) STELLAService EXCELLENT Rating
Category
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Business Details
Business Name
MantelsDirect.com
Phone Number
(888) 493-8898
Website
Address
Products available across the U.S.
Florence, AL 35630
Followers
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Credentials
2 Houzz Badges
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Write a Review
47 Reviews for MantelsDirect.com
Newest first
Average rating: 3.7 out of 5 stars3.7|47 reviews
Work Quality4.4
Communication4.4
Value4.4
Patti Heckle
Average rating: 5 out of 5 stars
Mantels Direct is a great company to work with. They answered all our questions and were very patient with us. Lori Harlan deserves a crown!! We bought a cast stone fireplace and are just thrilled with it.
May 25, 2021
HU-390641521
Average rating: 5 out of 5 stars
Mantels direct was simply AMAZING to work with. The sales consultant Brett was professional and courteous. He responded to all my questions with immediacy and concern that my fireplace renovation, which included a purchase of a mantel, was to my satisfaction. I had several issues with the design but Brett work magic to insure everything fit perfectly. The product was shipped and arrived in perfect shape and in a timely manner. The price was below its competitors and the quality superior in everyway. What a terrific experience and I do not hesitate to recommend them to you without any reservation. Thank you Brett and the entire team
May 25, 2021
Spartan Homes Inc
Average rating: 5 out of 5 stars
We've been working with Mantels Direct for years for all of our custom homes. I cant say enough about their customer service, promptness and business in general. Great quality products, great service. We refer everyone to them - would recommend!
May 24, 2021
HU-838733855
Average rating: 5 out of 5 stars
We have worked with mantelsdirect.com for several years. The mantels are always beautiful and made to the sizes we specify. Lauren is very helpful and professional. We recommend mantelsdirect.com to all our customers.
May 24, 2021
MantelsDirect.com and Lori Harlan to an excellent job for Affinity Homes. They are responsive and their products are beautiful. We used MantelsDirect for our villa development at Lake of the Ozarks and the fireplaces look stunning!
May 19, 2021
HU-266425344
Average rating: 5 out of 5 stars
Have been ordering from Lori for a few years now and I can always expect great service and help with any issues!
May 19, 2021
Joe Lentz Project Manager
Average rating: 5 out of 5 stars
I have been ordering for many years for remodeling projects. Only problem I ever had was when I ordered wrong. Great Prices and quick turn aroung
May 19, 2021
Daniel Beil
Average rating: 1 out of 5 stars
I purchased the MirageStone fireplace through Mantels Direct in the March, 2021 timeframe. At the time, the sales person was very excited about this product so I purchased it. I received the Fireplace approximately May 29, 2021. It was to have a 1 year warranty on (I believe minimum) parts. I realized that one of the parts were cracked in the summer of 2021. This part is a very integral part to holding the lower and upper parts together of this fireplace. I spoke to someone at Mantels Direct and they referred me to the Manufacturer number and email address. I called this number many times. I emailed an email address that Mantels Direct provided me numerous times as well. After 9 months, still no response to get a part so I can use this fireplace.
Basically, I have been told I am on my own by Mantels Direct. I now have a very expensive piece of art in my back yard that used to be a fireplace. If a client of mine had this issue, I would not stop until I had that person's issue resolved. Just horrible in my mind.
Therefore, remember this when you buy from Mantels Direct. You might end up with a very expensive piece of art while they move onto the next sale.
April 26, 2021
The mantel shelf was got was gorgeous and well put together. The mitered board hanging system is absolute junk. It's much too small for the mantel and crookedly cut. There is no possible way it would ever hold a mantel that size flush to the wall or keep it sturdy. They would have been better off not including it, because now we have to remove it so we can use a better system to hang the mantel. This is costly, time consuming, and we risk damaging the mantel to do that. While I think the mantel is lovely and well-built, I'm not sure I could recommend this company to anyone else because of the shoddy hanging issue.
March 31, 2020
Carol Williams
Average rating: 1 out of 5 stars
Dreadful, costly experience. I ordered a dark brown mantel. The color that came was not even close to the color on the website. They refused to fix it. DO NOT USE!
January 2, 2020
Randy Randy Wolfe
Average rating: 1 out of 5 stars
Ordered the Palermo stone fireplace, $5,500.00 The back side that sits against the wall had chunks gone from taking it out of the mold. They give you a paste and some oil to use for the fix. They said after it cures the color will be the same, It will not. Not a Quality product and they will give you the it will be fine in 30 days cure time and then you will not hear from them again.
April 10, 2019
HU-425423296
Average rating: 1 out of 5 stars
Not happy with my experience. I made it very clear to the representative that I was speaking to about the placement of our fireplace which is in a corner. Not a flat wall. I sent pictures with description as well. They knew what we were working with and instead of telling me that their “custom” mantel would not be the best option, they continued with the sale. I have never done anything like this and I am not a professional nor do I work for their company nor do I know their products. I took their word. Their custom mantels are only custom to some extent. Upon receiving the mantel there was damage to the face and we were missing the cam screws. I called and they had it sent out. Upon receiving the items they only sent me 3 cam screws.. the mantel has 4. I took that as they were taking this as a joke. Also they do not provide any mounting boards for your fireplace. With the money you spend. There should be a lot of options to get all the supplies you need.... onto install, well we ended up having to cut the corners of our custom made mantel to fit into the corner that they knew our fireplace was going into. That mantel should have fit right in, since it’s “custom”...right? Nope. Overall the mantel looks nice. No doubt about that. I am just so disappointed in the entire process. It’s confusing, misleading and over priced for the fact you have to do everything besides make the thing, yourself.
December 18, 2018
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Frequently Asked Questions
How is MantelsDirect.com rated?
MantelsDirect.com is currently rated 3.7 overall out of 5
Where does MantelsDirect.com provide services?
MantelsDirect.com provides services in the following areas: Florence, United States
Where is MantelsDirect.com located?
Address of MantelsDirect.com is Products available across the U.S. Florence, AL 35630
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