My Flooring America

My husband and I needed to select and install new kitchen flooring very quickly after a remediation. Seeing that it took us almost 3 years to pick out the flooring for our living area, we were a little concerned about the process. We then remembered how easy it was to work with My Flooring America when we installed carpeting in our guest bedroom a year ago. The installation, timing. politeness, efficiency, and quality, to our amazement, was performed perfectly. Chip Reeder was our contact for our kitchen floor project; which due to our “open floor plan”, included the pantry, dining area, and hallway, down stairs half bath. He had been to our house with the insurance adjuster when accessing initial damage. Chris knew what our house looked like and could tell basically what our taste was like. Thus, when we went to the store to look at product he already had an idea of what type of flooring we would want and what colors would look nice in our home. We looked at some products, took samples home, but did not like how they looked in our actual lighting. We took them back, picked some more, took them home, did not like them either. Repeat, repeat, repeat. Chip always kept our spirits up and always said "you WILL find something". He ordered samples from the manufacturer when we wanted to see additional tile for pattern variation, provided product specs, and even came by our house a few times to advise. He was extremely patient with us and stayed with us until we FINALLY found something we loved. When there was a small problem after the installation, Chip, Eddie, and a few others made sure the problem was fixed immediately and every one of them repeatedly called afterward until they verbally heard from us that we were happy with their service. We feel My Flooring America has EXCEPTIONAL customer service.

We absolutely love and recommend My Flooring America in Webster Tx. We had dealt with them in 2001 when a plumbing flood took all the carpet and linoleum. I had forgotten their name but loved the tile and carpet work. After taking damage from a major roof leak during Hurricane Harvey, we were very unsatisfied with the two tries to get Lowes to lay the tile in our living room. We cancelled their order and I had my husband go check the name on the building and we contacted Brock Jackson at My Flooring America. What a fantastic experience! Brock came out with samples, showed us the ideas and measured the room. He had us sign the contract and we paid. Two weeks later (which is good since we're in the Harvey recovery zone), a tile layer named James showed up at 8:00 a.m. with the tile and went to work. I'm disabled and we had been told by Lowes that I would be sitting in the kitchen on the sofa for 3 days because they couldn't do anything with me in the room. James said "oh no, we work around you." and started prepping and laying the tile. 8 hours later (no knocking off early!) he had all but the area under my couch laid. The next day he moved the couch to the new tile, finished the laying, and they moved us around one more time as they got the grout finished. In a total of one and a half days, half the time Lowes had quoted. We can recommend Brock, James, and My Flooring America-Webster Tx for anyone who wants their flooring project done right and meticulously. We are so very happy with their work. The photos are of the final finish (without mopping, we are still letting it cure). This is wood-grained tile.

Due to water damage to my hardwood floors, my insurance company put me in contact with My Flooring America. The sales person was extremely helpful, knowledgeable and respectful of my home while working in it.