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About Us
Rejuvenation was founded in 1977 in Portland, Oregon and began as an architectural salvage shop rooted in history, architecture, and great design. From the front porch to the back door, our lighting, hardware & home goods are based on the best of the past, designed for today and made to last for the future.
Rejuvenation products are sold exclusively through the company’s catalog, retail stores in Portland, Seattle, Los Angeles, Berkeley, Palo Alto, Atlanta, Chicago, New York, Houston, and Costa Mesa and via our website at rejuvenation.com. Rejuvenation is a member of the Williams-Sonoma, Inc. portfolio of brands.
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Business Details
Business Name
Rejuvenation
Phone Number
(888) 401-1900
Website
Address
2550 NW Nicolai St
Portland, OR 97210
Followers
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Credentials
4 Houzz Awards
2 Houzz Badges
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96 Reviews for Rejuvenation
Newest first
triciahome
Average rating: 1 out of 5 stars
I have never experienced such horrible treatment as a customer. We ordered all the hardware and lighting from rejuvenation for a large remodel job. The hardware arrived as expected (other than the fact that we didn’t realize it is all made in China). The lights, however have been a complete nightmare. We ordered three brass pendants with moss green shades. Our credit card was charged immediately but they took over 6 weeks to come and when they did- the shades were a white color. We had a hard time getting someone to help order a replacement and after countless calls and e-mails when we finally did- we waited another month only to receive the same wrong ones as the first time. I finally asked to speak to a supervisor, Ruben and all he offered to do was refund if we returned the whole order (Six huge boxes) and have us start the process all over again and wait another month rather than simply replace the incorrect shades (the pendants were fine).
Zero accountability or accommodation for repeated mistakes on our order.
Terribly frustrating and the most difficult part if a huge remodel project. We will look elsewhere in the future -there are many options out there with better customer service who deserve the business.
3 days ago
I ordered the Marquam Teak Single Vanity which automatically comes with "white glove service" which claims to include - delivery of items to room of choice, unpack/assemble each piece, remove and recycle the packaging. We received the Vanity - in 3 boxes in a pile that my husband had to carry inside. There was ZERO white glove service! Customer service offered $100 as compensation - to hire someone to install this is going to cost me $1.5k to hire a contractor to come in! For a company who claims to put the customer first.....I am beyond disappointed.
June 8, 2023
Absolute junk. I ordered two lamps. One arrived missing pieces, and I've been calling for weeks, spoken to several customer service reps and still can't use the lamps as they haven't provided the parts to attach the shade to the lamp base. The other lamp was just terrible quality, shoddy craftsmanship. Super disappointing, as they looked great online. I won't be buying from Rejuvenation again.
April 7, 2023
Customer service is terrible. We purchased the Conical Pendant lights and the Ansel 5 light chandelier for our new build. Because of delays the lights didn't get installed until after the 60 days allowed for exchanges. Both lights were final sale and both have problems. The biggest problem was that the white shades completely clash. It seems like if you are ordering two lights with white shades from the same company it is reasonable to assume they would be the same color. The Conical shade is creamy white and the Ansel shades are harsh cool white. They look terrible in the same space together. I reached out to exchange the shades for black and Rejuvenation refused the exchange because it's passed 60 days. So disappointing when you splurge and spend so much and they have terrible policies and customer service. In addition, one of the Conical Pendants came with a defective piece they then charged me to replace. Never ordering from this company again.
April 3, 2023Last modified:April 3, 2023
Beware Rejuvenation Hardware does not have a price guarantee. Three large planter boxes I purchased online 10 days ago at $499. went on sale for $409 prior to the delivery. I called customer service for a price adjustment and was told, "we don't do that". They were delivered "white glove" which means they unpacked them, set them up and hauled away the packing. According to Rejuvenation Hardware, returns must be returned in the original packing and customer pays all shipping costs. Looks like it is tough luck for me.
March 20, 2023
Their shipping is a total ripoff. They charge based on how much you spend, anything over $300 is 10%. I’m happy to pay shipping costs for the weight of my product but customer service flat out admitted to me that they are profiting off a more expensive order. Wish I hadn’t ordered from them.
January 21, 2023
Molly Felde
Average rating: 1 out of 5 stars
You won't just pay a lot for their products but you'll pay a lot to repair the damage that their products cause. No wonder they don't allow reviews on their site anymore. I'm an architect and purchased a number of products from Rejuvenation when renovating last year. From door handles that quickly break, to screws that break in your wall, or custom cabinets, their products don't just break down but cause additional costly damage. The Tumalo door handle came apart inside an exterior door ($1000s) which split the door itself. Brass screws (from drawer pulls to shelf brackets) break inside walls and custom cabinets. This happened even when holes were pre-drilled and a hand screw driver was used by professionals. All of which causes additional time and money on projects. It would have been better to provide no screws because I've learned to buy my own, and had I had to do that in the first place I would have saved myself and team a lot of extra work and expense. For door hardware I recommend going with a hardware company who has an established record in high quality function. Rejuvenation's mirrors have been fine so far.
January 17, 2023
HU-795908797
Average rating: 1 out of 5 stars
Literally the worst customer service experience I’ve ever had. Five phone calls and the issue is still not resolved. I’ve gotten 3 completely different “stories” about where my item is or if it even exists??? I literally don’t understand how a Company could be so unorganized, so incompetent, and so clueless. I just called (again) and asked to speak to a manager and was told it will be 24 to 48 hours until a manager can talk to me because the managers are so backed up with requests- gee I wonder why?
December 6, 2022
Be wary of return dates. They are very strict about their return dates, even if they are the ones that sent the items so late.
November 27, 2022
Alex Rushlander
Average rating: 1 out of 5 stars
Do not buy their products. We bought their Tumalo door hardware which retails for over $550. Less than three years later it broke and became non-operational. When I contacted their customer service they refused to do anything to help because it was slightly outside of their two year warranty. I needed a small replacement part, but they refused to budge. It's disgraceful such an expensive product failed so quickly and they were unwilling to help whatsoever.
October 9, 2022
HU-210661085
Average rating: 1 out of 5 stars
Very frustrating experience!! I ordered several hardware items online and received a confirmation email that the order had been placed. I checked the status every few days and it said order is in process. 12 days go by, nothing, so I contact Rejuvenation and they tell me the order was cancelled because of the address (which was entered correctly). I never received an email saying the order had been cancelled (I checked spam and everywhere). Then, they tell me every single item I ordered was out of stock. But then I looked up the items on their website and they are still for sale and nothing indicates it's out of stock! Lesson learned - after paying for overpriced hardware, make sure you call, wait and wait longer to hopefully get someone on the phone to make sure you actually get your order.
July 14, 2022
lrmcilwain
Average rating: 1 out of 5 stars
Joining the chorus of dismay re. customer service. Split a large order in two, charged to separate cards to avoid exceeding credit card limits. For the larger order, Revuvenation placed the expected $25K pre-authorization, then, one day later, a second one for $18K, thus blowing through the credit card limit and causing other, recurring, charges to be declined. Can't dispute either charge with AmEx since they are pre-authorizations. When I called Rejuvenation, the first rep claimed not to be able to see the order at all, though it was clearly there in my account on their site. With no sense of urgency, a manager called me back the next day and literally said there was nothing he or anyone else at Rejuvenation could do to reverse the bogus charge and I should just wait a week to see if it fell off or dispute it if it didn't.
The products are nice but customer service is a total failure.
June 17, 2022
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